Shipping and Returns
Once we verify your payment, it will take our team 1-2 business days to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
We offer FREE standard shipping on all international orders!
You will receive your order anywhere from 14-20 business days from the date that it is shipped out (if you choose free shipping), not necessarily from the date that it is placed. After your payment is authorized and verified by us, it can still take up to two days to process your order. It doesn't include weekends or holidays. Please allow 24-48 hours for your tracking details to update.
US & INTERNATIONAL RETURNS
Any AltGalley product can be returned for a full refund within 30 days of delivery. We offer free and easy returns for all of our customers, domestic and international for orders. Please contact firstname.lastname@example.org to initiate the return and receive a prepaid return label. Any shipping charges are non-refundable.
For international customers with orders under $50.00, the customer is responsible for the return shipping. Once we receive it back and verify it is in original condition, the return will be processed and a full refund will be issued.
Customers are responsible for any import and legal fees charged by the customs of their destination country.